Calibration FAQ
- How much does it cost?
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Minor repair and calibrations are only $89.95 per instrument for either hand dynamometers or pinch gauges. A major repair of a B&L Engineering Pinch Gauge requiring replacement of internal parts in the dial mechanism is $109.95. We do not repair hydraulic fluid leaks or broken dial mechanisms in hydraulic instruments or other brands of mechanical pinch gauges, but we do offer a $50 trade-in credit towards the purchase of a new B&L Engineering Pinch Gauge, Hand Dynamometer, or 3-piece Hand Evaluation Kit which includes a two-year warranty.
- Do I need a Return Authorization before I send instruments for repair and calibration?
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No. Simply complete our Repair & Calibration Form and include it with your instruments.
- How can I receive a quotation to get my devices calibrated?
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Please email your quotation request to sales@bleng.com or call us at (714) 505-9492.
- How should we ship instruments to you?
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Simply place your instruments in their case inside a cardboard box and surround with cushioning material such as peanuts or bubble-wrap. Remember to include the completed Repair & Calibration Form. We recommend US Postal Service, UPS, or FedEx.
- I want to use your Repair and Calibration Services for the first time. What do I need to do to set up an account?
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No formal paperwork is required on our end. If your facility requires us to complete any new vendor forms, please email your request to sales@bleng.com.
- How can I get a copy of your W-9 to get you set up as a vendor?
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Please email all requests for our W-9 to sales@bleng.com.
- Can you bill me if I provide a Purchase Order?
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Yes. Simply include your PO# on the Repair & Calibration Form and include a hard copy of your Purchase Order with your instruments.
- Can I pay with a credit card?
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Yes. Simply include your credit card information on the Repair & Calibration Form or check the box for us to call you to obtain your VISA, MasterCard, Discover, or American Express credit card information.
- What if my instrument cannot be repaired?
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We will contact you and offer three options:
- Return your instrument at no charge other than the cost of return shipping.
- Dispose of your instrument at no charge.
- Trade-in your defective instrument and receive a $50 discount towards the purchase of a new instrument.
Note: Only one trade-in discount can be applied per new Hand Dynamometer, Pinch Gauge or 3-Piece Hand Evaluation Kit and they all include a two-year warranty.
- How do you ship instruments back to us?
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We normally ship via UPS Ground unless you specify an alternative method in the Special Instructions section of the Repair & Calibration Form. We add the shipping charges to your invoice unless you provide your UPS or FedEx Account number.
- How long does it take after you receive my instruments before they are shipped back to me?
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Devices are typically shipped out within one to two business days after they are received.