• How much does it cost?
    • Minor repair and calibrations are only $89.95 per instrument for either hand dynamometers or pinch gauges. A major repair of a B&L Engineering Pinch Gauge requiring replacement of internal parts in the dial mechanism is $109.95. We do not repair hydraulic fluid leaks or broken dial mechanisms in hydraulic instruments or other brands of mechanical pinch gauges, but we do offer a $50 trade-in credit towards the purchase of a new B&L Engineering Pinch Gauge, Hand Dynamometer, or 3-piece Hand Evaluation Kit which includes a two-year warranty.

  • Do I need a Return Authorization before I send instruments for repair and calibration?
  • How can I receive a quotation to get my devices calibrated?
    • Please email your quotation request to sales@bleng.com or call us at (714) 505-9492.

  • How should we ship instruments to you?
    • Simply place your instruments in their case inside a cardboard box and surround with cushioning material such as peanuts or bubble-wrap. Remember to include the completed Repair & Calibration Form.  We recommend US Postal Service, UPS, or FedEx.

  • I want to use your Repair and Calibration Services for the first time.  What do I need to do to set up an account?
    • No formal paperwork is required on our end. If your facility requires us to complete any new vendor forms, please email your request to sales@bleng.com.

  • How can I get a copy of your W-9 to get you set up as a vendor?
  • Can you bill me if I provide a Purchase Order?
    • Yes. Simply include your PO# on the Repair & Calibration Form and include a hard copy of your Purchase Order with your instruments.

  • Can I pay with a credit card?
    • Yes. Simply include your credit card information on the Repair & Calibration Form or check the box for us to call you to obtain your VISA, MasterCard, Discover, or American Express credit card information.

  • What if my instrument cannot be repaired?
    • We will contact you and offer three options:

      1. Return your instrument at no charge other than the cost of return shipping.
      2. Dispose of your instrument at no charge.
      3. Trade-in your defective instrument and receive a $50 discount towards the purchase of a new instrument.

      Note: Only one trade-in discount can be applied per new Hand Dynamometer, Pinch Gauge or 3-Piece Hand Evaluation Kit and they all include a two-year warranty.

  • How do you ship instruments back to us?
    • We normally ship via UPS Ground unless you specify an alternative method in the Special Instructions section of the Repair & Calibration Form.  We add the shipping charges to your invoice unless you provide your UPS or FedEx Account number.

  • How long does it take after you receive my instruments before they are shipped back to me?
    • Devices are typically shipped out within one to two business days after they are received.